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Policies
Cancellation Policy
- Objectives and Background
Newcastle Detailing are committed to providing the best service in a timely manner. We aim to accommodate your needs.
Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
We are implementing a straightforward cancellation policy to be upfront about all costs you may face when engaging our services. - Cancellation Process
We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.
You may cancel by contacting us by:
(a) phone (02) 4003 6093; or
(b) email mitch@newcastledetailing.com.au
We require a minimum of 1 business day notice for cancellation. Please inform us by 9:30am 1 business day prior to your scheduled appointment to notify us of any changes or cancellations.
If no prior notice or the notice given is not provided within the minimum notice period, will be charged a cancellation fee (see below) for the missed appointment.
2.1 Late Arrivals and Suitable Vehicle/Premises Access
If you are 15 minutes late past your appointment or suitable premises access cannot be provided for your appointment we will have to reschedule/cancel the appointment, which will incur a cancellation fee. Your appointment can be extended if you can provide suitable access but not beyond the original scheduled finish time of the appointment.
Suitable premises/vehicle access can be provided by but not limited to:
(a) Leaving a key in an easily accessible location for Newcastle Detailing; and/or
(b) Providing an access code that enables Newcastle Detailing entry to premises/vehicle, such as the code to an electronic door with keypad; and/or
(c) Providing Newcastle Detailing a key fob that allows access to the premises/vehicle; and/or
(d) Having someone on the premises to allow entry for Newcastle Detailing.
- Cancellation Fee
(a) The cancellation fee will be the full cost of the booked service.
(b) The cancellation fee may be charged by Credit/Debit Card.
(c) The cancellation fee may be deducted from any deposit paid for the appointment (if any).
(d) The cancellation fee is the sole responsibility of the client and must be paid in full within 7 days after invoice has been sent - Acceptable circumstances for waiving cancellation fees
You have the right to cancel a booking if it is:
(a) unfit for the purpose you asked for; and/or
(b) not delivered within a reasonable time when there is no agreed end date.
You cannot cancel a booking if:
(a) You have changed your mind; and/or
(b) Insisted on having the service provided in a particular way, against Newcastle Detailing advice and/or practices
(c) Failed to clearly explain your needs to Newcastle Detailing - Refund Policy
If notice of cancellation is given 2 days before the scheduled appointment, Newcastle Detailing will refund any deposit that was received to book an appointment. - Questions
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to (02) 4003 6093 or mitch@newcastledetailing.com.au - Agreement
By booking an appointment you are agreeing that you have read, understood and consented to this Cancellation Policy. By booking, you understand that you are holding a spot and you may be charged a cancellation fee if an appointment is cancelled without providing at least 1 business day’s notice or if the appointment is missed.
